Welcome to LIXIL Customer Care
Scope of Services
At LIXIL, we believe great service goes beyond the purchase. With consultation, inspections, repairs, and spare part support, we provide end-to-end solutions. Trust us to keep your products performing at their best every day.
Advice
On-Site Services
Inspection and Repairs
Spare Parts
Advice
Get expert advice for all your needs. Our specialists provide clear technical consultations and the best solutions to ensure your LIXIL products perform flawlessly.
On-Site Services
Service at your doorstep! We offer on-site supervision, installation, and maintenance to deliver the highest quality and ensure your peace of mind.
Inspection and Repairs
Comprehensive care and repairs to maintain your product’s performance. Our team conducts detailed inspections and swift repairs to meet the highest standards.
Spare Parts
We provide genuine, high-quality spare parts to keep your products operating optimally. Guaranteed quality, unmatched performance.
Frequently Asked Questions About LIXIL Care
Find clear answers about LIXIL Care services – from how to reach us, supported products, to the best solutions for your peace of mind.
1. What is LIXIL Care?
LIXIL Care is an after-sales service for LIXIL's sanitary products, including the American Standard, GROHE, and INAX brands. This service adds value while ensuring customer satisfaction.
2. What products are supported by LIXIL Care?
LIXIL Care provides after-sales service for sanitary products under the American Standard, GROHE, and INAX brands.
1. How can I contact LIXIL Care?
You can reach LIXIL Care through the following channels: Hotline: 08125678999900 Email: info@lixilgroupindonesia.com Phone Number: 08125678999900
2. What is a LIXIL Care service ticket?
A service ticket is a reference number to track your request or complaint until the issue is resolved.
3. How does LIXIL Care resolve my issue
We analyze the issue, offer solutions via phone, or send a technician for an on-site inspection at your location.
4. How can I update or confirm my service ticket?
Contact LIXIL Care and provide your ticket number. We’ll quickly check the status of your service request.
5. How long does LIXIL Care take to provide service?
Our team will contact you within a maximum of 2 working days after receiving your service ticket.
1. What services does LIXIL Care offer?
LIXIL Care provides consultations, installation supervision, and product repairs to ensure your products perform at their best
2. Is LIXIL Care service free of charge?
Our service is free during the warranty period. For out-of-warranty products, repair and spare part replacement fees apply.
3. How do I check if my product is still under warranty?
Provide your purchase receipt to verify the warranty status. We’ll help confirm your product’s warranty period.
4. If the product is out of warranty, repair and spare part replacement costs will apply as needed.
5. Full details of the product warranty can be found in the official Warranty Terms document we provide.
6. Is there a free installation program from LIXIL Care?
Yes, free installation is available based on current promotions and specific terms and conditions.
1. What if I receive a LIXIL product that is incomplete or damaged?
Provide your purchase receipt to verify the warranty status. We’ll help confirm your product’s warranty period.
2. What if my product is complete but does not work properly?
Contact LIXIL Care with proof of purchase for a warranty claim. Our team will ensure your product works properly.
LIXIL CUSTOMER CARE
At LIXIL, our experienced team provides service, maintenance, and repairs for all American Standard, GROHE, and INAX products.
All after-sales services are free of charge during the warranty period.
We operate Monday through Saturday, from 8:00 AM to 5:00 PM (WIB).
